Frequently Asked Questions (FAQs)

1. How do I place an order?

Simply browse our products, select your preferred item, and click “Add to Cart.”
Proceed to checkout, enter your details, and complete the payment.

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2. What payment methods do you accept?

We accept:

• UPI (Google Pay, PhonePe, Paytm)
• Debit/Credit Cards
• Net Banking
• Cash on Delivery (COD) (if available)

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3. How long will my order take to arrive?

• Metro cities: 3–5 business days
• Other areas: 5–8 business days
• Remote locations: 7–10 business days

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4. How can I track my order?

Once your order is shipped, you will receive a tracking ID via SMS or email.
You can use it to track your delivery in real-time.

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5. Do you offer Cash on Delivery (COD)?

Yes, COD is available on selected orders.
We may contact you to confirm your order before dispatch.

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6. Can I cancel my order?

Yes, you can cancel your order before it is shipped.
Once dispatched, cancellation is not possible.

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7. What is your return policy?

We accept returns within [7–10 days] of delivery, provided:

• The item is unused
• It is in original packaging
• Tags are intact

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8. When will I get my refund?

Once your return is approved:

• Refunds are processed within 5–7 business days
• Amount is credited to your original payment method or store credit

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9. What should I do if I receive a damaged or wrong product?

Please contact us within 48 hours of delivery with:

• Photos or unboxing video
• Order details

We will resolve the issue quickly.

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10. Are shipping charges refundable?

No, shipping charges are non-refundable, unless the return is due to our mistake.